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Check stock, delivery and orders for Melbourne building supplies.Check stock, delivery and ordersTrade supply storefront · Melbourne owned · ABN 94 698 156 231
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Warehouse Pickup Check hours · Warehouse pickup

Customer information

Privacy policy for Builto customers

How Builto handles customer, account, quote, order, trade and website information in line with Australian Privacy Principles under the Privacy Act 1988 (Cth).

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Information area

Contact details

Builto may collect contact details when a customer asks for support, requests a quote, creates an account or follows up on an order.

  • Name, business name, email address and phone number.
  • Pickup branch, delivery suburb and Melbourne metro service area notes.
  • Support messages about orders, quotes, delivery access or product selection.

Information area

Website data, cookies and analytics

Storefront activity, cookies and consent choices help keep the website reliable and improve product browsing, search and page performance.

  • Pages viewed, search terms, category browsing and product interactions.
  • Device, browser and approximate location signals used for website operation.
  • Cookies support essential cart, account, security and preference features; optional analytics or marketing tools depend on customer consent.

Information area

Enquiries, quotes and orders

Customer information supports practical building-material workflows before pickup, delivery or trade supply is confirmed.

  • Product lists, quantities, GST-inclusive quote notes and project references.
  • Warehouse collection requests, delivery instructions, bulky goods handling and site access notes.
  • Order status, material list review steps, substitutions and customer support follow-up.

Information area

Sharing for payment, delivery and support

Builto only shares customer information where it is needed to operate the storefront, process orders, manage pickup or delivery or respond to support requests.

  • Payment providers receive information needed to process secure card payments; Builto does not store card numbers or CVC.
  • Delivery suppliers or service partners may receive order, contact and site-access details needed to complete the customer request.
  • Information may be disclosed where required by law, fraud prevention, security, accounting or dispute handling obligations.

Information area

Access, correction and choices

Customers can ask Builto to access, correct, update or delete eligible personal information and can unsubscribe from marketing messages.

  • Contact support with the email or phone number connected to the account, quote or order so the team can verify the request.
  • Some order, invoice, payment, safety or legal records may need to be retained even after an access, correction or deletion request.
  • Marketing consent can be changed through privacy choices, unsubscribe links or by contacting Builto support.

Information area

Security and retention

Builto aims to protect customer information and handle it consistently with the Australian Privacy Principles and the Privacy Act 1988 (Cth).

  • Customer details are accessed only by people who need them for support, pickup, delivery, account operations or security work.
  • Information is kept only as long as needed for storefront, order, accounting, warranty, dispute, legal or security purposes.
  • Builto primarily stores customer information in Australia and checks any overseas disclosure before it is used.